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– What is included in the price?
The price that we quote includes VAT, all testing, fitting, fine-tuning, firmware upgrades and all aftercare for the life of the hearing aids. The life of the hearing aids should be approximatelly 5 years. Please note that we do not sell hearing aids by mail order.

- I have been quoted a much higher price than the one you are offering, why?
There are many hearing aid companies that spend a huge amount of money on advertising. The larger national companies behind the scenes at their head offices employ many people. It is not because the high street or national companies are trying to take advantage of people. It is just that they simply need to charge high prices to pay for their much higher overheads.

- Hearing aids seem very costly, why is it so?
Buying hearing aids is not at all like buying a television or any other gadget. The price that we offer is inclusive of many years of aftercare provided by a qualified hearing professional. This process involves the services like testing your hearing, retesting your hearing, re-programming of the hearing aids and maintenance.

- Ok, I would like to purchase a hearing aid, what do I need to do?
All you need to do is, just call on our free phone number and we arrange a free no obligation hearing test and consultation to discuss the best hearing aid for your requirements. If you prefer, you can also send us an email and we will be more than happy to assist you with your requirement

– I just want to talk with someone who can help with the possible options available.
That is fine with us. We offer free no obligation impartial advice regarding hearing aids. So please feel free to call us on our free phone number. If you are having difficulties using a telephone then you can also email.

- I am not quite sure if I need a hearing aid or not, what do I need to do?
If you think you may have developed a problem regarding your hearing, it is always best to get it checked. Please call us on our free phone number so that we can arrange for a free hearing test for you locally and without any obligation.

Hearing Aid Dispensers

As of today, there are around 1000 private registered hearing aid dispensers in the UK. National companies employ approximately half of them. Whereas the remaining half are independent dispensers.

In general, the hearing aid manufacturers own some of the national companies wholly or partially. Whereas others have supply agreements with only a few.

As a result, they might offer a very limited choice in comparison to the whole range of hearing aids that are available. Hidden Hearing would be the best example of this. Hidden Hearing is owned by William Demant Holding who also owns the hearing aid manufacturer Oticon. If you go to Hidden Hearing to seek the help for your hearing aids, there is a very good chance that you will be offered Oticon hearing aids. National companies generally have higher overheads.  As you can imagine the prices offered by them can be relatively very high.

Independent dispensers generally have much lesser expense because they operate from their own premises or visit you at your home. These cost savings are passed on directly to the consumer where they end up paying a reasonable cost for their hearing aids. It is not that we provide a better quality of service than these national companies do, but it’s definitely as good as the service provided by them. It is also a notable fact that some of the independent dispensers can also charge relatively high prices. This is sometimes because of the fact that they may be operating form costly high street or expensive locations (e.g. Central London). In many of the cases, what seem to be a local independent is in reality part of a national company.

At Local Hearing, we have a chosen set of our hearing aid dispensers, which means they are truly independent, and not working with any national company. As well as they provide a range of hearing aids at a realistic price. We are able to provide a local quality service at realistic lower prices in comparison with the more expensive national companies for your hearing aids. All of the hearing aid dispensers recommended by us are qualified and registered with the Health and Care Professions Council.

If you would like to discover more regarding our service or if you would like us to put you in touch with a local dispenser than please feel free to call us on 0800 043 1200. We will be very more than happy to assist you.

Health and Care Professions Council

The Health and Care Professions Council (HCPC) is a legal regulator of 308,000 health and care professionals belonging to 16 professions in the UK. It was established in 2003 under the National Health Service Reform and Health Care Professions Act 2002 it replaced the Council for Professions Supplementary to Medicine (CPSM). The Council states that its main purpose is to protect the public. This is done by setting and maintaining standards of proficiency and conduct for the professions it regulates. Its main functions include approving education and training programs which health and care professionals must complete before they can register with the HCPC and maintaining as well as publishing a Register of health and care providers who meet preset professional necessities and standards of practice.

The HCPC has over the regulation of social workers in the UK from the General Social Care Council on 1 August 2012. The HPC was renamed the Health and Care Professions Council (HCPC) to better reflect the increasingly varied range of professions it regulates. The HCPC has also stated that it was being accorded new powers to set up voluntary registers for unregulated professions or related professions that include students seeking to enter a regulated or unregulated profession or related occupation.

The Health and Care Professions Council (HCPC) controls professional standards within the market of private hearing aid. Before April 2010, the Hearing Aid Council was the industry’s regulators. The HCPC are responsible for the hearing aid industry as well as 14 other health related industries such as dietitians and chiropodists. The HCPC monitors and develops strategy and policy in these fields.

Hearing aid audiologists are at times referred to as hearing aid dispensers. Fundamentally, they are the same thing. They must stick to strict rules of conduct, procedure and ethics. In addition, they are accountable finally to the HCPC. In order to prescribe and fit hearing aids hearing aid audiologist must be registered with the HCPC.
If you have a complaint regarding a hearing aid dispenser then in the first instance you should contact the hearing aid dispenser concerned to see whether the issue can be resolved. If the issue cannot be resolved or you feel that you are unable to discuss the matter with the hearing aid dispenser, in that case you should contact the HCPC. The website for the HCPC is the best place to check whether your hearing aid dispenser is registered or not. Registration means that a health professional must meet national standards set for professional training, conduct and performance.

All hearing aid audiologists who are working on behalf of the Local Hearing UK network are registered with the HCPC.